Contact Information

Help desk: 540-636-8509 option: 1

Email: helpdesk@wcps.k12.va.us

Current help desk hours

Monday - Friday

7:30 am - 4:30 pm

Please check this page regularly as hours may change depending on your needs for support.

Please provide the following information when you contact our help desk via email or phone:

• Your name
• Your contact (email or phone)
• Your child's name
• Your child's school
• Your child's classroom teacher (if applicable)
• Your child's grade level
• If there is an issue with the Chromebook please provide the SN on the bottom of the Chromebook.
• If we need to remote into their Chromebook we are going to ask you to log into the following site: https://remotedesktop.google.com/support/
• This link can be found in the student bookmarks if they are logged into their wcps Google account using the Chrome web browser or Chromebook.